Ticket #12345
Ticket Information
StatusOpen
PriorityHigh
Assigned ToSarah Miller
Created At2024-01-15 10:00 AM
Last Updated2024-01-16 02:00 PM
CustomerEmily Carter
Message Thread
I'm having trouble accessing my account. I've tried resetting my password, but I'm not receiving the reset email. Can you please help?
Hi Emily, I'm sorry to hear you're having trouble. I've checked your account, and it seems there might be an issue with the email address on file. Could you please confirm the email you're trying to use?
Yes, it's emily.carter@email.com. I've been using this email for years, so I'm not sure why it's not working.
Thank you for confirming. I've updated your email address in our system. Please try resetting your password again and let me know if you still don't receive the email.